OWNERSHIP

In compliance with the obligations established in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, it is hereby stated that this page corresponds to the entity:

DIECOLPET. VAT NUMBER: B74472796

Address: Puerto de Tarna, 24, 33980. Tel: 600878524 Mail: info@diecolpet.com DE DIECOLPET S.L., Web: www.diecolpet.com

For any questions, please contact DIECOLPET S.L. at info@diecolpet.com. Our customer service hours are from 11:00 to 14:00 and from 16:30 to 18.30 from Monday to Friday. You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and log in to your account or profile, you will be informed of the changes.

WEB OR E-MAIL CONTACTS

What data do we collect through the Web? We may treat your IP address, what operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

• Respond to your inquiries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?

The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the send button, the completion of the same will necessarily imply that he/she has been informed and has expressly given his/her consent to the content of the clause attached to the form or acceptance of the privacy policy.

All our forms have the * symbol in the required fields. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I am over 14 and I have read and agree to the Privacy Policy.”

CUSTOMERS

For what purposes will we process your personal data?

• Preparation of the budget and follow-up of the same through communications between both parties.
• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Invoicing and declaration of the appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery management.

SUPPLIERS.

For what purposes will we process your personal data?

• Information by electronic means, related to your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Responsible.
• Billing.
• Carry out the corresponding transactions.
• Invoicing and declaration of the appropriate taxes.
• Control and recovery management.

What is the legitimacy for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact us or offer us your products by any means.

CONTACTS SOCIAL NETWORKS

For what purposes will we process your personal data?

• Respond to your inquiries, requests or requests.
• Manage the requested service, answer your request, or process your request.
• Network with you and create a community of followers.

What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship in the environment of the social network concerned, and in accordance with its Privacy policies: Facebook http://www.facebook.com/policy.php?ref=pf Instagram https://help.instagram.com/155833707900388

How long will we keep personal data?

We can only consult or unsubscribe your data in a restricted way when you have a specific profile. We will treat them as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.

Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user in the social network itself.

JOB SEEKERS

For what purposes will we process your personal data?

• Organization of selection processes for the hiring of employees.
• To set you up for job interviews and evaluate your candidacy.
• If you have given us your consent, we may pass it on to collaborating or related companies, with the sole purpose of helping you find a job.
• If you check the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies in order to include you in their personnel selection processes.

We also inform you that after one year from the receipt of your curriculum vitae, we will proceed to its secure destruction.

What is the legitimacy for the processing of your data? The legal basis is your unequivocal consent by sending us your CV.

Do we include personal data of third parties? No, as a general rule we only process the data provided by the owners. If you provide us with data of third parties, you must previously inform and request their consent to such persons, or otherwise you exempt us from any liability for failure to comply with this requirement.

What about data on minors? We do not process data from children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or, if applicable, from providing data of third parties who are not of the aforementioned age. DIECOLPET S.L. disclaims any liability for failure to comply with this provision.

Will we communicate electronically?

• They will only be made to handle your request, if it is one of the means of contact you have provided us with.
• If we send commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be disclosed to third parties, unless required by law. In particular, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in their environment, always with maximum security.

When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service contract that obligates them to maintain the same level of privacy as we do.

Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which ensures that American software companies comply with European data protection policies on privacy.

What rights do you have?

• To know if we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if it is inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
• To carry your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. It is only valid in certain cases.
• To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not attended you correctly.
• To revoke consent to any processing for which you have consented, at any time.

If you change any information, please let us know so that we can keep them updated.

Do you want a form to exercise your rights?

• We have forms for the exercise of your rights, ask us for them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be electronically signed or be accompanied by a photocopy of the ID card.
• If someone is representing you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
• The forms can be submitted in person, sent by letter or by mail to the address of the person in charge at the beginning of this text.

How long does it take for us to respond to your Exercise of Rights?

It depends on the law, but at the most in one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we process cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link at the top of our website.

How long will we keep your personal data?

• Personal data will be kept for as long as you remain associated with us.
• Once you unsubscribe, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
• The data processed will be kept until the expiration of the aforementioned legal terms, if there is a legal obligation to maintain them, or if there is no such legal term, until the interested party requests their deletion or revokes the consent given.
• We will maintain all information and communications relating to your purchase or the provision of our service, for the duration of product or service warranties, to address potential claims.

PURPOSE AND SCOPE OF THE WEBSITE

The present General Conditions of Contracting and Use have the purpose of regulating the availability of the information provided in the online store of DIECOLPET S.L. as well as the commercial transactions that arise between DIECOLPET S.L. and the users of the domain www.diecolpet.com. Both browsing the online cloud and the acquisition of any of the products offered in it, implies the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. DIECOLPET S.L. may modify the website to make any changes and modifications it deems necessary for the proper functionality of the same, without prior notice.

USERS

The access and/or use of this portal of DIECOLPET S.L. attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use here reflected. The access to the website will be voluntary, and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect derived from the use of the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our website, and the user is obliged to hold DIECOLPET S.L. harmless for any claims derived, directly or indirectly, from such facts.

USE OF THE PORTAL

www.diecolpet.com provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to DIECOLPET S.L. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or contents. In such registration, the USER shall be responsible for providing truthful and lawful information. As a consequence of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to make diligent and confidential use of it. The USER agrees to make appropriate use of the contents and services (such as chat services, discussion forums or newsgroups) that DIECOLPET S.L. may offer through its website and, by way of example but not limited to, not to use them for the following purposes (i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in apology of terrorism or in violation of human rights; (iii) cause damage to the physical and logical systems of Diecolpet, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, if applicable, use the e-mail accounts of other users and modify or manipulate their messages. DIECOLPET S.L. reserves the right to remove all those comments and contributions that violate the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that, in its opinion, are not appropriate for publication. In any case, DIECOLPET S.L. will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

INTELLECTUAL AND INDUSTRIAL PROPERTY

DIECOLPET S.L. itself or as assignee, is the owner of all the intellectual and industrial property rights of its web page, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by DIECOLPET S.L. or its licensors. All rights reserved. Under the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, are expressly prohibited reproduction, distribution and public communication, including its mode of making available, all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Diecolpet.

The USER agrees to respect the rights of intellectual property owned by Diecolpet. You may view the elements of the portal and even print, copy and store them on the hard disk of your computer or any other physical support as long as it is solely and exclusively for your personal and private use. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Diecolpet.

It is therefore forbidden to use the DIECOLPET S.L. website for public or commercial purposes, and therefore the content of the website may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed or used.

It is expressly forbidden the introduction of hyperlinks for commercial purposes on web pages outside Diecolpet, which allow access to our website, without prior consent. In any case, the existence of hyperlinks in external websites does not imply in any case the existence of commercial or mercantile relations with the owner of the website where the hyperlink is established, nor the acceptance by DIECOLPET S.L. of its contents or services.

IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.

DISCLAIMER OF WARRANTIES AND LIABILITY

DIECOLPET S.L. is not responsible for any damages that may result from interference, omissions, interruptions, interruptions, computer viruses, faults and / or disconnections in the operation of this electronic system or in the devices and computer equipment of users, caused by reasons beyond Diecolpet, that prevent or delay the provision of services or navigation through the store, or delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems, or the inability to provide the service or allow access for reasons not attributable to Diecolpet, due to the user, third parties, or force majeure. DIECOLPET S.L. does not control, in general, the use that users make of the website. In particular, DIECOLPET S.L. is not responsible in any case that users use the website in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so in a diligent and prudent manner.

The products presented on the website are in accordance with Spanish legislation. The responsibility of DIECOLPET S.L. cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent according to the customer’s order. It is therefore up to customers outside Spain to verify the possibility of importing or using the products they request from us.

MODIFICATIONS

DIECOLPET S.L. reserves the right to make unannounced changes it deems appropriate in its website, being able to change, delete or add content and services provided through the same as well as the way in which they are presented or located on its website.

LINKS

In the event that www.diecolpet.com contains links or hyperlinks to other Internet sites, DIECOLPET S.L. shall not exercise any type of control over such sites and contents. Under no circumstances will DIECOLPET S.L. assume any responsibility for the contents of any link belonging to an external website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections shall not imply any type of association, merger or participation with the connected entities.

RIGHT OF EXCLUSION

DIECOLPET S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these General Conditions of Use.

GENERAL

DIECOLPET S.L. will pursue the breach of these conditions as well as any improper use of its website, exercising all civil and criminal actions that may correspond to it by law.

MODIFICATION OF THESE CONDITIONS AND DURATION

DIECOLPET S.L. may modify at any time the conditions determined here, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will be in force until they are modified by other duly published conditions.

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved by means of the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate them since they do not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL changes slightly: it no longer starts with http but with https.

SHIPPING COSTS

Shipping and/or handling charges are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order. Shipping costs to the Canary Islands, Balearic Islands, Ceuta, Melilla and areas outside the European Customs Union do not include import costs (customs duties), which will be paid in cash at destination by the recipient of the goods.

ORDER PLACEMENT

To place an order it is necessary to connect to www.diecolpet.com, and register as a user, filling out the electronic form that appears at any time on the website of the online store and following the instructions indicated therein. After registration, and in order to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, filling in the order form provided and validating it.

The prices and offers presented on the website are valid only and exclusively for online orders placed at www.diecolpet.com. All prices published on our website include VAT.

The validation of the order by the customer expressly implies the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. The electronic document formalizing the contract will be archived on the website and will be accessible from the user’s control panel. Unless proven otherwise, the data registered by DIECOLPET S.L. constitutes the proof of all transactions carried out between DIECOLPET S.L. and its clients. DIECOLPET S.L. will file the electronic document in which the contract is formalized and it will be accessible.

Once the purchase has been made and as soon as possible, always within 24 hours from the execution of the purchase, the Customer Service of DIECOLPET S.L. will send you by e-mail a proof of purchase. If you do not agree with the information contained in this confirmation, you may request the modification or cancellation of the contract.

LANGUAGE OF FORMALIZATION OF THE CONTRACT

The language or languages in which the contract may be formalized on this website is Spanish.

PRODUCT AVAILABILITY

The selection of products offered on www.diecolpet.com is valid as long as the products are visible on the website. As it is an e-commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock runs out, not being able, therefore, in these cases, to continue with the purchase-sale initiated.

HOW TO MAKE CLAIMS

To make any claim in relation to the obligations set forth in Article 110 of Law 3/2014 you should contact us by email at info@diecolpet.com indicating the cause of your claim.

FAILURE TO PERFORM THE CONTRACT

In case of non-execution of the contract by the entity due to unavailability of the purchased product or for any other reason, the customer will be informed of this unavailability and/or the reason that justifies it and will recover without any undue delay the sums paid by virtue thereof. In case of unjustified delay on the part of DIECOLPET S.L. with respect to the refund of the sums paid, the customer may claim to be paid double the amount due, without prejudice to his right to be compensated for damages suffered in excess of that amount.

MODE AND TIME OF SHIPMENT

Products are shipped to the shipping address you have indicated in the order. In the case of an order of several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, DIECOLPET S.L. reserves the right to break down the order, sending the available items and leaving the unavailable items pending for a second shipment. In this case, the second shipment is made at no additional cost.

We offer you different shipping methods to deliver your order in the most convenient and suitable way for your needs. From your shopping cart you will be able to select the type of shipment you want depending on the area and delivery method you prefer.

Home delivery: For the transport and delivery of the shipments, we have chosen a courier company of recognized prestige. The courier does not deliver on Saturdays, Sundays or holidays.

In the event that the customer detects any problem at the time of delivery of his order (damaged packaging, missing or damaged products), he must indicate it in writing on the delivery note of the carrier, and contact us by telephone within 14 days of receipt. No return of damaged items will be accepted, as well as claims for missing items, if they have not been communicated within the established deadline. All this is without prejudice to the right of guarantee for products not in conformity with the contract that every consumer is entitled to, in accordance with the regulations in force”.

In case your order has been shipped and you have no news of delivery, you can contact our Customer Service at 600878524 or email info@diecolpet.com.

PAYMENT

DIECOLPET S.L. offers you different payment methods so that you can choose the one that best suits your needs:

Payment by Credit Card: you can use Visa and MasterCard. In the event that the POS informs the customer that the card has been denied, the order will be automatically cancelled and the customer will be informed online of the cancellation. For payments made with cards issued outside Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not comply with this requirement will not be accepted.

RIGHT OF WITHDRAWAL

If you are not satisfied, you can return your purchases made at www.diecolpet.com in our office located in Puerto de Tarna, 24 CP 33980 Pola de Laviana (ASTURIAS).

The maximum period for requesting a return is stipulated in the following terms, from the receipt of the order:

-14 calendar days for all products in our online store.

The refund will be made in the same form of payment of the purchase. This right is additional to the right of guarantee recognized in RDL 1/2007 of November 16, 2007 on the defense of consumers and users.

Circumstances that may trigger a refund are as follows:

1. a) If the product you have ordered does not satisfy you: You can return it via courier to DIECOLPET S.L. We will refund the amount of the product, but not the cost of returning the product.
2. b) If you wish to exchange for another article, the return costs will not be assumed by DIECOLPET S.L.
3. c) Defective product of origin: Without prejudice and in addition to the right of guarantee, DIECOLPET S.L. offers you the possibility that, within 14 calendar days of receipt, you can request the replacement of the product for another identical one, in perfect condition. Once DIECOLPET S.L. receives the defective product, DIECOLPET S.L. will send you another one. In this case the change will always be made for the same article or reference. You will only be billed for the first shipment, being DIECOLPET S.L. responsible for the return and new shipment.
4. d) Product that, by mistake, does not correspond to the one ordered: DIECOLPET S.L.S.L. will bear the cost of collection of the wrong product and delivery of the one corresponding to the one ordered.
5. e) The products shall be packed and unsealed. The packaging must be in perfect condition and keep all its original accessories and instructions in order to be returned.

Neither in the physical store, nor in the online store of DIECOLPET S.L., returns of products that have not been purchased in the entity will be accepted.

In all cases, the products must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included.

Seller will not refund monies paid or accept any returns of custom ordered Products.

If the Goods arrive at Buyer in a damaged condition, Buyer must notify the delivery agent and Seller within 24 hours in writing, including photographic evidence of damage to the Goods and associated packaging to verify. Failure to comply with this request and deadline shall void Seller’s obligations.

Due to the handmade nature of the Goods, they may be subject to variations and slight discolorations. Some color variations may also occur as a result of computer screen and printer calibration. Buyer acknowledges that these variations and discolorations are not the fault of the Products and accepts the potential for such occurrence.

Buyer shall inspect the Goods upon delivery and shall notify Seller within forty-eight (48) hours after delivery of any alleged defect, shortage in quantity, damage or failure to comply with the description or quotation. Buyer shall give Seller the opportunity to inspect the Products within a reasonable time after delivery. If Buyer fails to comply with these provisions, the Products shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. Download here the withdrawal document.

REIMBURSEMENT OF AMOUNTS PAID

The reimbursement will be made through the payment method used for the purchase.

DIECOLPET S.L. will not refund the amount or make any reshipment of goods until we have verified the receipt and condition of packaging and accessories of the item being returned or exchanged in our warehouse. The price to be refunded is the price originally stated on the order, except for shipping costs. Once verified the correct condition of the returned product, DIECOLPET S.L. will proceed to reimburse the amount within a maximum period of 15 days.

APPLICABLE LAW

The relationship between DIECOLPET S.L. and the USER shall be governed by the Spanish legislation in force and any controversy shall be submitted to the Courts and Tribunals of the corresponding city.